Support
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Frequently Asked Questions
Find quick answers to common questions
Our support team is available Sunday through Thursday, 9 AM to 6 PM AST (Arabia Standard Time). We strive to respond to all inquiries within 24 hours during business days.
We aim to respond to all support requests within 24 hours during business days. Urgent issues received during business hours are typically addressed within 2-4 hours.
Please include a detailed description of your issue, any error messages you've encountered, steps to reproduce the problem, and your account information. Screenshots are also very helpful.
Yes, our phone support line is available for all types of inquiries. For technical issues, having access to your account details will help us assist you more efficiently.
Absolutely! You can request a scheduled call by sending us an email with your preferred date and time, and we'll arrange a call that works for both parties.
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